The customer service representative says to leave it where it is and the delivery driver will pick it up when he brings our bed. Since the bed was left on the porch, we explained that nobody signed for it and that we would not take responsibility for it. Really? How bout getting your SH_ _ together!!! My wife decided to talk to the customer service representative to confirm tomorrows delivery and she tells my wife that the bed will be delivered tomorrow between 10 and 2. I've seen all of the half-assed responses from Alan ** and Jamie ** saying they're sorry for this or sorry for that. Even a couple of former employees felt that customer service was trained to do things that probably most people would find inappropriate. and the C.E.O.? Reading other reviews on indeed about the company, it seems that a few people feel the new CEO is putting profits before quality and customer service. Reading the reviews on this website, the computer glitch has been going on since approximately July 2015? No one seems to be able to fix the new glitch? No one seems to know how to use paper and pencil and a phone? Do not have the product in stock to ship after a month or more? No one seems to have been fired including the head of I.T. Could that be why I have not received my bed? I purchased this mattress using Sleep Number credit which means they have received no money from me at this point. He was suppose to call back yesterday, November 16th. I called my salesperson on November 13th asking him to see when I might receive delivery. It is now November 17th and have not received a call from Sleep Number.
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