![]() This same theory applies to acknowledging customers who review you on Yelp. You probably felt like the brand (or the people behind the account) cared about you, which led to increased good feelings about the company. Think about the last time you left a positive comment on a brand's social media post, and they took the time to respond. When you leave even a simple response to a positive Yelp review, you make your customers feel heard and appreciated. You are building customer loyalty by acknowledging customers who are taking time out of their busy lives to help boost your business. ![]() ![]() Responding to glowing reviews on Yelp can help you foster your relationship with happy customers. Here's why you should publicly reply to reviews from happy customers on Yelp. Why You Should Respond to Positive Yelp Reviews Additionally, 87% of consumers read online reviews for local businesses before deciding whether to patronize them or not.Īs these stats reveal, reviews are a vital aspect of the consumer buying decision process, and businesses must learn how to respond to positive and negative reviews. In fact, 32.6% of Internet users say that reviews from other customers drive their buying decision. Review sites like Yelp allow customers to tell others about their experience with a business. Customer Review Response Examples on Yelp. ![]() How to Respond to Negative Yelp Reviews.How to Respond to Positive Yelp Reviews.How to Establish a Yelp Review Response Protocol.I'll share my best tips for responding to positive and negative Yelp reviews in this blog post. In my role as a digital marketing consultant for the hospitality and tourism industries, I've helped clients of all sizes - from mom-and-pop restaurants to one of Chicago's most popular tourist destinations - deal with all kinds of reviews on Yelp. ![]()
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